Refund policy

RETURN & REFUND POLICY

At Heytapestries, we want you to love your space. If you're not completely satisfied, we’re here to help.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return:
• The item must be unused and in its original condition  
• The item must be in the original packaging  

To start a return, contact us at:
heytapestries@gmail.com

Once your return request is approved, we will provide return instructions.

REFUNDS

After we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within a few business days.

Please note:
• Shipping costs are non-refundable  
• Return shipping costs are the responsibility of the customer  

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged or incorrect, contact us within 48 hours.

Include:
• Your order number  
• A clear photo of the issue  

We will offer a replacement or full refund.

CANCELLATIONS

Orders can be canceled within 12 hours of purchase.

After this time, the order may already be processed.

CONTACT

heytapestries@gmail.com